How You Know Media collects, uses, and protects personal information.
Last updated: June 2026
You Know Media (ABN 47 602 418 468) ("You Know Media", "we", "us", "our") respects your privacy. This policy explains how we handle personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles. It covers our own handling of personal information, for example through our website, enquiries, and client engagements. It does not cover how our clients handle their own customers' data, which is each client's responsibility.
We only collect personal information we need to operate our business and deliver our services. This may include:
We do not seek to collect sensitive information, and ask that you do not send it to us unless necessary.
We collect personal information directly from you, when you contact us, complete a form, sign a booking, or correspond with us, and automatically through our website analytics. Where you give us information about other people (such as your colleagues or clients), you confirm you are entitled to do so.
We use personal information to:
We will only use your information for a purpose you would reasonably expect, or for which you have given consent, or as permitted by law. We do not sell your personal information.
We may share personal information with trusted third parties who help us run our business, such as hosting, email, analytics, payment, and document or e-signature providers, and only as needed to deliver our services. Some of these providers may store data outside Australia. We take reasonable steps to ensure they protect your information. We may also disclose information where required by law.
Our website may use cookies and similar technologies to understand how the site is used and to improve it. You can control cookies through your browser settings; disabling them may affect how the site works.
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including appropriate access controls and reputable service providers. No system is completely secure, but we work to keep your information safe and to hold it only as long as we need it.
You can ask us what personal information we hold about you, and ask us to correct it if it is inaccurate. We will respond within a reasonable time. To make a request, contact us using the details below.
Where we work with clients or individuals in the United Kingdom, European Union, or elsewhere, we will handle personal information consistently with applicable local data protection laws in addition to Australian law.
If you have a concern about how we have handled your personal information, please contact us first and we will work to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The current version will always be available on our website, with the date it was last updated shown above.
For any privacy question or request: hello@youknowmedia.com.