These terms govern AI visibility and generative engine optimisation services provided by You Know Media.
Last updated: June 2026
These General Terms and Conditions ("Terms") apply to our AI visibility and generative engine optimisation (GEO) services provided by You Know Media (ABN 47 602 418 468) ("You Know Media", "we", "us", "our") to the client named in a Booking Form or written engagement ("you", "the Client"). By signing a Booking Form, or by instructing us to begin work, you agree to these Terms. Where a Booking Form and these Terms conflict, the Booking Form prevails for that engagement.
We will provide the Services described in the Booking Form on a fixed-scope basis. Work outside that scope is not included. Any change to scope, including additional deliverables, must be agreed in writing and may affect fees and timelines. We may engage qualified subcontractors to deliver parts of the Services; we remain responsible for the Services to you.
The Services depend on your timely cooperation. You agree to provide, without undue delay: accurate information and materials; and approvals and feedback within agreed timeframes.
Where your website, hosting, or other digital assets are managed by your own technical team or a third party (such as a web manager, developer, or agency), it is your responsibility to ensure that party either grants us the access we reasonably require, or implements the files, code, and changes we provide, in a timely manner. You also agree to provide any technical information we reasonably need to prepare those files correctly for your environment (such as platform, hosting, or content management details), and to make any introductions needed to deliver the Services, such as for review or citation activity.
We are not responsible for delays, or for any impact on results, caused by your team or a third party failing to provide access or to implement what we supply. Delays on your side may extend timelines accordingly.
Unless the Booking Form states otherwise, each content Deliverable includes one round of revisions. Further revisions, or changes requested after a Deliverable has been approved, may be charged at our standard rates.
Any timeframes are estimates made in good faith and depend on your inputs and on Third-Party Platforms. We are not liable for delays caused by you, by third parties, or by changes outside our reasonable control.
AI visibility depends on Third-Party Platforms that we do not own or control and that change their behaviour without notice. We apply current best practice and our professional methodology to improve how AI systems recognise, describe, and cite your brand, and we measure movement against a baseline. We do not and cannot guarantee any specific ranking, visibility score, citation, placement, sentiment, or commercial outcome, and any examples or projections are illustrative, not promises. Our obligation is to perform the Services with due care and skill, not to achieve a particular result.
We are independent and not affiliated with, endorsed by, or acting for any Third-Party Platform. Their availability, policies, algorithms, and outputs are outside our control and may change at any time, including in ways that affect results after our work is complete.
On full payment of all fees for an engagement, ownership of the final Deliverables produced specifically for you transfers to you. We retain all rights in our pre-existing and underlying intellectual property, including Lidar, our methodologies, frameworks (including our Decision Zone mapping), processes, templates, and know-how, and in anything we develop of general application. You grant us a licence to use materials you provide for the purpose of delivering the Services.
We may describe the fact of our engagement and non-confidential, results-level outcomes as a case study or reference, including your name and logo, unless you tell us in writing that you would prefer we did not. We will not disclose your confidential information in doing so.
Each party will keep the other's confidential information confidential and use it only to perform or receive the Services. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.
We will perform the Services with reasonable care and skill. To the maximum extent permitted by law, and subject to any rights you have under the Australian Consumer Law that cannot be excluded: our total liability arising from or in connection with an engagement is limited to the fees you paid us for that engagement; and we are not liable for any indirect, special, or consequential loss, or for loss of profit, revenue, data, or goodwill.
You warrant that you own or have the rights to all materials, claims, statistics, and content you provide to us, and you indemnify us against any claim arising from our authorised use of those materials.
These Terms apply from when you accept a Booking Form until the Services are complete. Either party may terminate for material breach that is not remedied within 14 days of written notice. Clauses that by their nature should survive termination (including IP, confidentiality, liability, and payment) survive.
We handle any personal information you provide in line with applicable Australian privacy law, and use it only to deliver and administer the Services. Where we publish a privacy policy, it will apply in addition to this clause.
These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.
The Booking Form and these Terms are the entire agreement for an engagement and replace any prior discussions. Variations must be in writing. If any provision is unenforceable, the rest continues to apply. Neither party may assign without the other's consent, not to be unreasonably withheld. Notices may be given by email to the addresses on the Booking Form.
Questions about these Terms: hello@youknowmedia.com.